General Questions
How do I login to the Centro ASSIST web app?
You can find step-by-step instructions for logging in here: https://support.centroassist.com.au/hc/en-au/articles/15737871736079-Log-in-Centro-ASSIST-Mobile-App
Do I use the same login details to access the mobile app as I use for the the web app?
Yes, users can login with their existing details. You do NOT need to set up separate account to use the mobile app.
Can I use Single Sign On (SSO) to log in to the Centro ASSIST mobile app?
At this stage, you can only sign in using Local Directory login.
In my organisation, who can access the mobile app?
The mobile app is available to all users who have an active Centro ASSIST subscription and an active Centro ASSIST user account.
Once I login, will my permissions remain the same?
Yes, your account permissions and settings remain the same. For example, if you are an Administrator, you will retain administration permissions.
What devices does the mobile app support?
The app works on most iOS and Android devices. Phones with smaller screens such as the Apple iPhone 12 mini and older compact models may not provide the same experience as devices with larger screens.
No, the app is designed to work alongside the Centro ASSIST web app.
What should I do if I find a bug?
The Centro Support team is always here to help! You can reach out to us via support@centroassistcom.au or call us on 1300 420 171
Can I use the app offline?
Some features may work offline, but most functions need an internet connection. This helps ensure your information stays synced and accurate.
Can I use the app on more than one device?
Yes, there are no device limits. You can use the app on as many devices as required. Please refer to and follow your organisation's policies around information management and security before installing the app on any personal devices.
Why does the app look different from the desktop version?
The mobile layout is designed for smaller screens and touch navigation. Some features may be simplified or displayed differently for ease of use.
What are the terms and conditions for using the Centro ASSIST mobile app?
Our terms and conditions are available in full on our website.
Does the Centro ASSIST mobile app keep my information private?
Centro ASSIST is committed to protecting your privacy. Our Privacy Policy explains how personal information is collected, used, and stored when you use the Centro ASSIST Mobile App.
App Store Questions
How do I install the app?
The app is available in the Apple app store and the Google Play Store when you search 'Centro ASSIST'.
How secure is the Centro ASSIST Mobile App?
The app connects directly to your existing live Centro system, using the same authentication, permissions, and security controls as the web platform. No additional data is stored outside your environment and all activity follows the same security standards already in place. Our Privacy Policy explains how personal information is collected, used, and stored when you use the Centro ASSIST Mobile App.
Will the app cost extra?
No. The mobile app is included as part of your existing subscription. There are no additional charges for access once the app is publicly released.
App Usability Questions
How do I provide feedback about the Centro ASSIST Mobile App?
You can reach out to us via support@centroassistcom.au or call us on 1300 420 171
What kind of feedback helps the most?
Let us know what you tried, what you expected to happen, what actually happened, and how it felt to use. If possible, include your device model, operating system version, and a screenshot.
Will actions completed in the mobile app appear instantly in the web app?
Yes, most actions sync in real time and will appear in the web app when you have an internet connection. If you are offline, updates will sync once connectivity is restored.
Why do Word documents look different in the Centro ASSIST Mobile App?
PDFs display more reliably on mobile devices and retain their formatting. Word documents may appear distorted or difficult to read in the app due to formatting limitations on mobile devices, so we recommend using PDFs for viewing and uploading documents in the mobile app. You can still access Word documents via the Centro ASSIST web app, where they display as intended. Additional changes will be released to improve this experience.
What can I use the Centro ASSIST mobile app for?
The mobile app is intended for:
- viewing content
- completing required reading
- submitting and managing incidents, feedback and complaints.
Why does the app look a bit different on smaller phones?
Smaller screens offer less space, so some layouts may adjust to fit. The experience is still fully functional, it just makes tighter use of the available screen area.
In landscape mode, limited screen width means only one list item can be displayed at a time. Using portrait mode provides a better viewing experience and allows you to see multiple items more easily. Additional changes will be released to improve this experience.
The Centro Support team is always here to help! You can reach out to us via support@centroassistcom.au or call us on 1300 420 171. You can also log a query directly in the Centro ASSIST Mobile App.