| Applicable to | Centro QMS/QMS Starter, Centro KMS |
| NOT applicable to | Centro ESSENTIALS |
Quick answer: Answers to common required reading questions, including how to report on who has completed their reading, why staff get emails about items they can't see, and how to avoid sending reading to everyone by mistake. For step-by-step instructions, see Assign Required Reading and Complete Required Reading.
Reporting
How do I see which staff have completed their required reading? Go to People > Users and click Download. Make sure All users is selected, choose Required Reading User Summary under Document content, and click Download. You'll get an Excel file showing completed and outstanding reading for everyone. You need administrator permissions.
Assigning and re-reading
Everyone had to re-read a policy we only changed slightly. Can we undo it? No. Once it's published, the re-read request can't be reversed. To avoid it next time, see the tip about minor changes in Assign Required Reading.
An updated policy isn't showing as required reading, or a staff member has nothing to read. Required reading is assigned through roles. Check that This item is required reading for the Roles it is relevant to is ticked on the item, that the right roles are attached, and that the staff member has those roles. Then publish the item.
Emails and pop-ups
Staff got emails about policies that aren't assigned to them. The item was probably published with Email all users when this News Item is published ticked. Untick it when you publish updates that don't need to go to everyone.
A staff member's email says they have reading to do, but they can't see it. They may have more than one account, for example under a personal and a work email, or with two organisations that use Centro ASSIST. Check People > Users for a second account, and check they're signed in to the right web app.
Can required reading pop-ups be turned off? No. The pop-up appears until the reading is complete.
Completing reading
Can someone else co-sign a staff member's reading, for example HR? No. Each staff member confirms their own reading. A second sign-off isn't available.
Can staff do their reading on a computer instead of their phone? Yes. They sign in at your organisation's web address with the same email and password. Completing reading on a computer is often easier.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.