Under Admin > Categories, users can sort the order of the categories.Simply click into the relevant category type and use the Move arrows to reorder the categories.
Tip
Use top-level categories only and avoid using sub-categories. Any subcategories will appear on the list in the same way as main categories. As such, it is recommended that only top-level categories are used
Tip
Ordering of the Categories menu will not affect the order of categories when adding a incidents/complaints/feedback/improvements. The categories will appear in alphabetical order.