| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: To add a lot of users at once, ask us for the Bulk User Upload spreadsheet. Fill it in, send it back with your web address, and we'll upload the users for you.
Add users in bulk
1. Email support@centroassist.com.au and ask for the Bulk User Upload spreadsheet.
2. Add one row per user with their details and permissions.
3. Fill in the Activated column for every user you want to be able to sign in straight away. Users who aren't activated won't receive an invitation.
4. Send the completed spreadsheet back to us with your organisation's web address. We'll let you know once the users have been uploaded.
| Tip |
| The number of users you can add depends on your user licences. If the upload would take you over your limit, see We've reached our user limit: how do I add more users?. |
Common questions
What does "Invited" mean? The user has been added and sent an invitation email, but hasn't signed in yet. Their status updates after their first sign-in.
Can I resend invitations or password resets to lots of users at once? Not at the moment. Users can request their own reset with Forgot password on the sign-in page, or you can send resets one at a time from People > Users.
Adding just a few users? You can add them yourself from the People tab with Add New User. See Manage Users.
Update existing users in bulk
Can I use the spreadsheet to update users who already exist? Yes. You can update details such as job title or department for existing users, as long as the username in the spreadsheet matches the user's existing username.
How do I add a role to everyone at once? Download your user list from People > Users, add the role to each user in Excel, and send the spreadsheet to us to upload.
| Tip |
| If your organisation uses Microsoft sign-in, names, job titles and departments come from Microsoft 365. Update them there instead. See Single sign-on (Microsoft 365 / Azure): common questions. |
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.