| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: Log out and back in, then press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) on the page. This clears the old copy your browser has saved and fixes most missing buttons, icons or new content.
When to do this
- A button or icon you expect isn't there, for example the glasses icon for confirming required reading, or an Add New button.
- We've just added new content, a module or a permission for you and you can't see it yet.
- A page looks out of date or doesn't load properly.
Steps
1. Log out of Centro ASSIST and log back in. Permission changes take effect when you next sign in.
2. Go to the page with the problem and press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
3. If it still isn't right, try an incognito or private window, or Google Chrome if you use another browser.
4. If that works, clear your browser's cookies and cached files: in Chrome or Edge, click the three dots > Settings > Privacy and security > Clear browsing data, choose All time, tick Cookies and Cached images and files, then click Clear data.
Still not right?
Contact us and tell us which item or page it is, what you were trying to do, whether it happens on every item, which browser and version you use, and whether other users see it too. A screenshot helps.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.