We've reached our user limit: how do I add more users?

Quick answer: Your subscription includes a set number of user licences, based on how many staff your organisation has. To add more, email us how many users you need and how many full-time, part-time and casual staff you have. We'll either lift your limit or send you a quote.

What happens when you reach your user limit

You can still add new users, but anyone added after the limit is reached is saved as Not activated. They can't sign in and don't receive an invitation.

Ask for a higher limit

1. Email support@centroassist.com.au with your web address and the total number of users you need.

2. Tell us how many staff you have, split into full-time, part-time and casual. Pricing is based on staff numbers, so this helps us put you on the right plan.

3. We'll either increase your limit within your current plan or send you a quote for the upgrade. If there's a cost, your limit is increased once the upgrade invoice is paid.

After your limit has been increased

Users who were added while you were at the limit aren't activated or invited automatically. You don't need to add them again. For each one:

1. Go to People > Users and open the user marked Not activated.

2. Tick Activated and click Save. Their status changes to Created.

3. Send them a password reset so they can set a password and sign in for the first time.

Still need help?

Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.

If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.