| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: Sign in at each organisation's own web address and bookmark both. If you use the same email address for both organisations, the general Sign in button on the Centro ASSIST website can't tell which one you mean.
Signing in to more than one organisation
- Each organisation has its own web address, for example https://organisationone.centroassist.com.au and https://organisationtwo.centroassist.com.au. Always sign in through the right one.
- Your account, password and required reading are separate for each organisation. To reset a password, use Forgot password on that organisation's own sign-in page.
- If you're already signed in to one organisation, a link in an email from the other one can open the wrong account. Check the web address before comparing your reading or tasks.
- If you keep landing in the wrong organisation, clear your browser's cookies and cache, or use a separate browser profile for each.
Common questions
My required reading email says I have lots of items, but I can only see a few. You may be signed in to the other organisation. Check the web address in your browser.
Can Centro ASSIST support change my email address? No. Each organisation's Centro ASSIST administrator manages its own user accounts, including email addresses.
Still need help?
Your organisation's Centro ASSIST administrator manages user accounts, so please contact them first. This is usually someone in your management or quality team. If you don't know who it is, ask your manager.
If your administrator can't fix the problem, they can email support@centroassist.com.au with your organisation's Centro ASSIST web address and we'll help.