| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: Your user account exists but isn't activated. Only your organisation's Centro ASSIST administrator can activate it, so please contact them.
The full message reads: "Only activated users can sign in here. Contact an Administrator to be re-activated."
Why it happens
- Your account was deactivated, for example when you left or changed roles.
- Your account was created but never activated. This can happen when staff are added after the organisation reaches its user limit, when users are uploaded in bulk without being activated, or when an account is created automatically the first time someone signs in with Microsoft.
- You have more than one account (for example under a personal and a work email) and you're signing in with the one that isn't active.
For security reasons, Centro ASSIST support can't activate an account without your organisation's administrator.
For Centro ASSIST administrators: activate a user
1. Go to People > Users and open the user.
2. Tick Activated and click Save. Their status changes to Created.
3. Send them a password reset so they can set a password and sign in. (Users who sign in with Microsoft can sign straight in.)
| Tip |
| If your organisation uses Microsoft (Azure) sign-in and new staff keep seeing this message, ask us about turning on instant access. New users are then activated automatically the first time they sign in with Microsoft. |
Still need help?
Your organisation's Centro ASSIST administrator manages user accounts, so please contact them first. This is usually someone in your management or quality team. If you don't know who it is, ask your manager.
If your administrator can't fix the problem, they can email support@centroassist.com.au with your organisation's Centro ASSIST web address and we'll help.