My auditor raised a non-conformity or says our policies are out of date: how can Centro help?

Quick answer: Send us your auditor's findings and we'll give general guidance on how Centro ASSIST content can help. To show your policies are current, adopt the latest content updates, review each item at least once a year, and set next review dates when you publish.

If your auditor says your policies are out of date

1. Bring in the latest content updates. Add new items from Admin > Hidden Items, and copy the changes to existing policies and processes (shown in blue text in the Edition guide on the Resources tab) into your own items. See Content updates: how they work and where to find new content.

2. Review your policies and processes at least once a year, and set a next review date on each item when you publish.

3. Describe what you reviewed or changed in the change summary, so your version history shows your review.

4. Show the auditor your latest versions. You can add them as a view-only user (see Manage Users), or use list view rather than Browse when you show them your content.

If you haven't customised much, ask us about a portal refresh. It loads all the latest content with current dates, but it replaces your existing changes.

If your auditor raised a non-conformity

• Send the findings to support@centroassist.com.au. Our content team can point you to the relevant Centro ASSIST content and, where it helps, suggest or draft content changes for you to review and approve.
• Log the non-conformity and your actions in the Improvements register, so you have a record of how you responded.
• Some evidence, such as meeting minutes, risk registers and strategic plan reviews, has to come from your own organisation.

Still need help?

Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.

If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.