This guide provides basic instructions for using the comments feature and include basic instructions for how to:
- submit a comment
- reply to a comment
- close comment
- view comment dashboard
- view archived comments.
Submit a comment
Any user in the organisation can submit a comment on the following web app items:
- Processes
- Policies
- Documents
- Work instructions
- Regulations
- Obligations
- Risks and controls.
1. Navigate to the relevant item. Read and review the content.
2. Click Comments.
3. Click New Comment.
4. Write your comment and click Save.
5. Once the confirmation window appears, click OK.
6. Click Comments to close the window. Your comment is now saved and submitted.
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You can edit or delete a comment after posting it, by navigating to the comment and clicking … |
Reply to a comment
A system Administrator and editors can reply to comments. When replying, you can:
- answer questions from other users
- provide additional context
- request clarification
- share relevant updates.
1. Open the relevant item and click Comments.
2. Click Reply.
3. Write your reply and click Reply. Your reply will be visible under the original comment.
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You can edit or delete a reply after posting it, by navigating to the comment and clicking … |
Close comment
System Administrators can close a comment. A comment may be closed, for example, if you have completed the actions recommended within the comment.
Once a comment is closed it will be marked as Done.
1. Open the relevant item and click Comments.
2. Click on the tick icon next on the relevant comment to mark it as Done.
3. The comment will appear in the Done subtab.
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You can reopen or delete a comment after it has been closed, by navigating to the comment and clicking … |
View comment dashboard
Administrators can access and view comments in two ways:
- Direct item access: Clicking on an item will show comments for that item.
- Comments dashboard: To see all items with active comments:
- Go to Home > Manage Changes > Comments
- Double-click any item to open it and view the comments.
This dashboard provides a centralised way to track and respond to discussions across multiple items.
View archived comments
Users can view comments left on previous versions of a web app content item.
1. To view comments from previous publishing cycles, click on the Version tab of the item.
2. Scroll to the version history and click View Change Details.
3. The Change Details window shows a variety of information, including all resolved comments.