| Applicable to | Centro QMS/QMS Starter |
| NOT applicable to | Centro ESSENTIALS (content is updated for you automatically) |
Quick answer: We release a content edition roughly every one to two months, and updates are included in your subscription. They aren't applied to your content automatically. New items arrive in Admin > Hidden Items. Changes to existing policies and processes are set out in the Edition guide on the Resources tab, shown in blue text, for you to copy into your existing item and publish as an updated version.
How content updates work
- Our in-house technical writer keeps the content current, using legislative and regulatory changes, compliance insights, and feedback from auditors and customers.
- Administrators get an email when a new edition is released. Each edition has a guide on the Resources tab in your web app, and release notes on this support site.
- You stay in control of what you adopt and publish.
Where to find each type of new content
| Content | Where to find it |
| New policies and processes | Admin > Hidden Items. Search for the release month and year, for example "July 2026". |
| Changes to existing policies and processes | The Edition guide on the Resources tab. Changes are shown in blue text for you to copy and paste into your existing item, then publish it as an updated version. |
| New documents, forms and templates | Usually added straight to the Documents tab. In list view, filter by name or category. |
| Obligations | Policies > Obligations. Filter by category. |
| Easy read documents | The Documents tab. Their names end in "(easy read)". |
| Audit templates | The standard audit template list. |
Adopt the updates
- New items: see I want to implement new web app content. Making an item viewable creates a draft. You can change the title at that point, for example to remove "NEW", and publish several items together (see Publish Multiple Items (in One Release)).
- Changes to existing items: see I want to implement updates to existing Centro content.
- New items you don't need: see I do not need new web app content and want to delete it.
| Tip |
| Each item is adopted one at a time, so you can decide what applies to your organisation. If you have a lot of outstanding updates and haven't customised much, ask us about a portal refresh. It loads all the latest content at once, but it replaces your existing changes. |
Common questions
Do I need a quote to get updated policies? No. Content updates are included in your subscription.
I didn't get the release email. Contact us and we'll add you to the mailing list and resend it.
How often should we review our own content? We recommend reviewing every policy and process at least once a year (every 6 to 12 months), and setting a next review date when you publish.
I can't see the Admin tab. Hidden Items is only available to users with administrator permissions.
I've already approved the item. Where is it? Once you make an item viewable and publish it, it moves out of Hidden Items into the Policies or Processes tab.
I still can't see the new content. If you belong to more than one Centro ASSIST web app, check you're signed in to the right one. Then log out and back in and press Ctrl + F5. See Something isn't showing or updating.
Our web app is brand new and Hidden Items is empty. That's expected. A new web app already has the latest content in its normal sections. Hidden Items is only used when new content is added to an existing web app.
Can Centro apply the updates for us? Each item needs to be reviewed and adopted by your organisation, because only you can decide what applies to you. If you haven't customised much, a portal refresh loads everything at once, but it replaces your existing changes.
We're on ESSENTIALS. ESSENTIALS content is updated for you automatically, so new content appears in the normal sections and there's nothing to do.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.