9 February - Content update - Department of Veterans' Affairs (DVA) – Centro ASSIST Support Portal

Centro QMS Starter and QMS customers with the DVA content module have access to new and updated policies under Admin>Hidden items in their Centro web app. New documents, internal audits and regulations are available directly under the relevant tab (Documents, Internal Audits and Regulations respectively).

This content update includes the following content.

Name	Type	New/Updated	Description
Governance	Policy	New	Policy providing general guidelines around organisational governance and generally aligning with Standard 2 of the Strengthened Aged Care Quality Standards.
Person-centred care and dignity	Policy	New	Policy providing general guidelines around person-centred care and generally aligning with Standard 1 of the Strengthened Aged Care Quality Standards.
Community nursing service delivery	Policy	Updated	Additional information added to this policy to align with Standards 3,4, and 5 of the Strengthened Aged Care Quality Standards.
36 new regulations	Regulations	New	Various new regulations relation to the Strengthened Aged Care Quality Standards: Outcome 1.1 Person-centred care Outcome 1.2 Dignity respect and privacy Outcome 1.3 Choice, independence and quality of life Outcome 1.4 Transparency and agreements Outcome 2.1 Partnering with individuals Outcome 2.10 Emergency and disaster management Outcome 2.2a Quality, safety and inclusion culture to support aged care workers to deliver quality care Outcome 2.2b Quality, safety and inclusion culture Outcome 2.3 Accountability, quality system and Outcome 2.4 Risk management Outcome 2.5 Incident management Outcome 2.6a Complaints and feedback Outcome 2.6b Complaints and feedback Outcome 2.7 Information management Outcome 2.8 Workforce planning Outcome 2.9 Human resource management Outcome 3.1 Assessment and planning Outcome 3.2 Delivery of funded aged care services Outcome 3.3 Communicating for safety and quality Outcome 3.4 Planning and coordination of funded Outcome 4.1a Environment – services delivered in the individual's home Outcome 4.1b Environment – services delivered other than in the individual's home Outcome 4.2 Infection prevention and control Outcome 5.1 Clinical governance Outcome 5.2 Preventing and controlling infections Outcome 5.3 Safe and quality use of medicines Outcome 5.4 Comprehensive care Outcome 5.5 Safety of clinical care services Outcome 5.6 Cognitive impairment Outcome 5.7 Palliative care and end-of-life care Outcome 6.1 Partnering with individuals on food Outcome 6.2 Assessment of nutritional needs and Outcome 6.3 Provision of food and drinks Outcome 6.4 Dining experience Outcome 7.1 Daily living Outcome 7.2 Transitions
DVA - Review and monitoring	Audit	New	Internal audit covering reviewing and monitoring DVA services.
DVA - Claiming and compensation	Audit	New	Internal audit covering claiming and compensation for DVA services.
DVA - Client rights and responsibilities	Audit	New	Internal audit to assess the maintaining of client rights and responsibilities within DVA services.
DVA - Governance and compliance	Audit	New	Internal audit covering DVA organisational governance and compliance.
DVA - Human resources	Audit	New	Internal audit covering human resources within a DVA context.
DVA - Service delivery	Audit	New	Internal audit to assess quality of DVA service delivery.
28 day ready reckoner template (DVA)	Document	New	Template help DVA clients and their families estimate pension rates, Income Support Supplement amounts, and the impact of assets and income on payments.
Quick guides and tools (DVA)	Document	New	A resource that provides printable quick guides and digital tools that give health professionals the essentials on veteran needs, available DVA services, referral processes, and how to bill for them. It also links to educational platforms like VETs HeLP and HealthPathways to support high‑quality, evidence‑based care for DVA clients.
Strengthened Aged Care Quality Standards	Document	New	A digital copy of the Strengthened Aged Care Quality Standards.
Notes for Community Nursing Providers (DVA)	Document	Updated	The latest version of Notes for Community Nursing Providers (DVA).

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