| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: Your organisation's Centro ASSIST administrator gives staff access, not the Centro ASSIST support team. Ask your administrator to add or activate your account and send you an invitation.
How access works
Each organisation manages its own Centro ASSIST users. Your organisation's administrator (usually someone in your management or quality team) adds staff, chooses their permissions and sends the invitation email. Centro ASSIST support can't create, activate or remove accounts for individual staff members on an organisation's behalf.
Signing in for the first time
1. Open the invitation email from Centro ASSIST, or a required reading email, and click the link.
2. Set your password when prompted. If the link takes you to a "reset password" page even though you haven't made a password yet, that's expected. This is how you create your first password.
3. Sign in with your email address and new password. Bookmark your organisation's web address so you can find it again.
| Tip |
| Didn't get an invitation? Check your junk or spam folder, then ask your administrator to resend it. See I'm not receiving the password reset email. |
Common questions
I signed in but there's nothing in my Required Reading. That usually means nothing has been assigned to you yet. Check with your administrator if you were expecting reading.
The app is asking for my organisation's domain. See How do I find my organisation's Centro ASSIST web address?.
I see "Only activated users can sign in here". Your administrator needs to activate your account. See Error: "Only activated users can sign in here".
More questions
Our only Centro ASSIST administrator has left. What do we do? Ask your manager or another senior person in your organisation to contact us at support@centroassist.com.au with your web address. We'll confirm they're authorised and help them get administrator access. We recommend always having at least two administrators.
Which email address should I sign in with? Use the email your organisation used to set up your account. This is often your work email. If you're not sure, ask your administrator.
I've come back to work for an organisation. How do I get access again? Ask your administrator to reactivate your account, or add you again if it was deleted. You'll then get a new invitation or password reset email.
I've finished all my required reading. What do I do next? Nothing more is needed in Centro ASSIST. Give any training certificates or other paperwork to your manager or administrator, not to Centro ASSIST support.
Still need help?
Your organisation's Centro ASSIST administrator manages user accounts, so please contact them first. This is usually someone in your management or quality team. If you don't know who it is, ask your manager.
If your administrator can't fix the problem, they can email support@centroassist.com.au with your organisation's Centro ASSIST web address and we'll help.