This release introduces several improvements to register forms, including:

incidents
complaint
improvements
risks
audits.

Updated incident, complaints, improvement, risk and audit forms

Incident forms

The incident forms have been updated to include the following fields to better capture data required by external regulations. A summary of the new fields is provided below:

Field name	Description
Immediate actions in response	Any immediate actions taken in response to the incident
External parties notified	Information about any external parties that were notified of the incident (e.g. the police)
Outcome from external parties	Information about any outcomes/decisions that have been passed on from external parties
Investigation process	Details of different steps taken during the course of incident investigations
Investigation outcome	Findings of any investigation undertaken
Actions taken	Any actions taken because of the investigations
Closed on	Date and time on which the incident was closed
Resolution approved by	For users with positions in the system, the position that approved the resolution.

Complaint forms

The complaint forms have been updated to include the following fields to better capture data required by external regulations. A summary of the new fields is provided below:

Field name	Description
Method complaint received	How the complaint was received (e.g. in person).
When complaint acknowledged	The date and time on which the complaint was acknowledged.
External parties notified	Information about any external parties that were notified of the complaint (e.g. the participant’s advocate).
Outcome from external parties	Information about any outcomes/decisions that have been passed on from external parties.
Investigation process	Details of different steps taken during complaint investigations.
Investigation outcome	Findings of any investigation undertaken.
Actions taken	Any actions taken because of the investigations.
Closed on	Date and time on which the complaint was closed
Closing comments	Any final comments
Satisfactory resolution	Whether the complaint was resolved to the satisfaction of all parties
Resolution approved by	For users with positions in the system, the position that approved the resolution.

Improvement forms

The Improvement forms have been updated to include the following fields to better capture data required by external regulations:

Field name	Description
Issue / problem identified	The core problems identified that have resulted in the need for an improvement.
When Improvement identified	The date and time on which the improvement was identified.
Actions taken	Any actions taken to design and implement the improvement.
Outcome	The results, achievements and impacts associated with the improvement.
Closed on	Date and time on which the improvement activities were completed
Closing comments	Any final comments
Resolution approved by	For users with positions in the system, the position that approved the resolution.

Risk forms

The risk form now has a field for showing related improvements. This will show improvements that are linked to risks (and vice versa).

Audit forms

The audit form has been updated to include a field for actions taken and related improvements.

Field name	Description
Actions taken	A summary of actions taken as part of the internal audit (e.g., dates, people involved, meetings, consultations).
Related improvements	Any improvements in the system that relate to the audit. This will show improvements that were linked to audits from the improvement form (and vice versa).

Incident, complaint, improvement lists updated

Incidents list

The incident list has been updated to include columns filters for:

occurred on
closed on.

The existing ‘resolve by’ column has been removed.

Complaints list

The complaints list has been updated to include columns filters for:

received on
closed on.

The existing ‘resolve by’ column has been removed.

Improvements list

The improvements list has been updated to include columns filters for:

identified on
closed on.

The existing ‘start on’, and ‘complete by’ have been removed.

Incident, complaint, improvement PDF and spreadsheets updated

All existing PDF and Excel spreadsheet reports for incidents, complaints and improvements have been updated to include the new fields that were introduced in this release. Examples are shown below.

Policy PDFs updated to include related processes

The generated PDF versions of policies have been updated to include processes that have been linked to the policies.

Regulation PDF updated to include related policies

The generated PDF versions of regulations have been updated to include policies that have been linked to the regulations.