How do I reactivate our Centro ASSIST web app?

Quick answer: If your web app was closed because a payment didn't go through, update your card or pay the outstanding invoice, and we'll turn it back on once the payment is confirmed. If you cancelled and want to come back, contact us. We can usually reopen your old web app, but its content will be out of date.

How you'll know your web app is closed

When a web app is closed, everyone in the organisation sees "An organisation couldn't be found, please contact an administrator" when they try to sign in.

Closed because of a missed or declined payment

1. Sign in to the payment portal with the email address linked to your subscription, and update your card or pay the outstanding invoice. If you'd rather pay by bank transfer, ask us for an invoice and send us your receipt once you've paid.

2. Let us know once you've paid. We'll reactivate your web app as soon as the payment is confirmed.

Coming back after cancelling

Contact us to restart your subscription. Closed web apps can often be reopened, but the content will be out of date if it has been closed for a while. We'll reopen it once your new subscription is signed and paid.

To bring your content up to date, we can do a portal refresh, which installs the latest content. See Portal refresh, domain name changes and additional web apps.

Need something from a web app you've already closed?

Contact us and we'll talk through your options.

Still need help?

Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.

If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.