| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
| Subscribed through Ageing Australia? |
| If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au about billing, upgrades and cancellations. |
Quick answer: Update your card, payment method and subscription details in our secure payment portal: https://centroassist.chargebeeportal.com/portal/v2/login. Sign in with the email address linked to your Centro ASSIST subscription.
Sign in to the payment portal
1. Go to https://centroassist.chargebeeportal.com/portal/v2/login.
2. Enter the email address linked to your subscription. This is usually the person who first signed up or who receives your invoices. It may not be your current email.
3. Follow the prompts to sign in.
What you can do in the portal
- Update or replace your credit card
- Switch to a different payment method
- See your subscription details and invoices
- Pay an outstanding invoice
| Important |
| Card expiring soon? Update it before your renewal date. If a renewal payment is declined several times, your subscription can be cancelled automatically and your web app closed until payment is made. |
Common questions
I can't sign in to the payment portal. You may be using a different email address from the one linked to your subscription. Contact us and we'll tell you which email to use.
How do I add our accounts team's email for invoices? Sign in to the portal to update your billing details, or contact us and we'll update it for you.
When is my next payment and how much will it be? See Invoices and payments: common questions.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.