| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: A portal refresh installs the latest Centro ASSIST content in your web app. It replaces all existing content, including your customisations, register data and scheduled audits, so download anything you need first. Your users stay as they are.
Portal refresh
A refresh is useful if your content is a long way out of date or you'd like to start fresh. It takes about 30 minutes.
| Important |
| A refresh permanently replaces your current content, including any changes you've made, your register data (incidents, complaints, feedback and so on) and your scheduled audits. We'll ask you to confirm in writing before we start. |
Before asking for a refresh:
- Download any content you want to keep using the download button at the top right of each tab.
- For registers, use list view and download "with all information".
A refresh can't be applied if your web app is already on the latest content version. In that case we can set up a new web app instead.
Can we keep our old content while moving to the latest version?
Yes. We can set up a second (parallel) web app with the latest content, so you can move across at your own pace without losing your current content. Audits can't be moved from one web app to another.
Can we change our web address (domain name)?
Yes. We can change your domain name without any loss of data. Let us know the new name you'd like. Remember to update any bookmarks and tell your staff, including mobile app users, because they'll need to enter the new domain.
Can we have separate web apps for NDIS and aged care?
Yes. NDIS and aged care content are set up as separate web apps, each with its own web address. Contact us to talk about your options.
More about refreshes and new web apps
- A refresh also removes your scheduled and completed internal audits, and it can't be undone.
- If you want to keep your current content, we can set up a new web app with the latest content and leave the old one open for a while so you can copy across what you need.
- When you move to a new web app, we can move your register items (incidents, complaints, feedback and improvements) for you. Completed internal audits can't be moved, so download them and upload them to Documents in the new web app.
- A brand-new web app already has the latest content in its normal sections, so Hidden Items will be empty.
- ESSENTIALS web apps are updated automatically and never need a refresh.
We've changed our business name or the business has a new owner
Contact us. If the business has been sold, we'll need written consent from the current account holder. We can then update the account holder for billing, the organisation name shown on your policies and PDFs, your web address if you'd like, and your logo. If your web address changes, remind staff to update their bookmarks.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.