| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
| Subscribed through Ageing Australia? |
| If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au about billing, upgrades and cancellations. |
Quick answer: Email us what you'd like to add, such as more users, the incidents, complaints and feedback registers, knowledge testing or internal audits. We'll send you a quote. Once you accept and pay the invoice, we switch it on, usually within about 30 minutes during business hours.
How upgrades work
1. Email support@centroassist.com.au with your web address and what you'd like to add. For more users, include how many full-time, part-time and casual staff you have.
2. We'll send you a PDF quote.
3. Reply to confirm you'd like to go ahead. We'll send the invoice.
4. Once payment is received, we activate the upgrade. This is usually within about 30 minutes during business hours, and we'll let you know when it's done.
Understanding your quote
If you upgrade partway through your subscription, your quote shows two amounts:
- Due now: a pro-rata amount for the rest of your current subscription term.
- From renewal: your new annual amount, including the upgrade, from your next renewal date.
You only pay the first amount now. The second is what your subscription will cost each year from then on.
| Tip |
| On Centro QMS, supplementary module content (for example SM1 to SM5) is switched on at no extra cost when you ask. See How do I get supplementary module content (SM1 to SM5A)?. |
Want to change or reduce your subscription at renewal?
Contact us before your renewal date. We can update your plan or remove modules you no longer need and send a revised invoice.
More questions
Can we remove a module or reduce our users? Yes. Contact us before your renewal date. We'll update your subscription and send a revised invoice, then make the change in your web app.
Which plan do we need? See Which Centro ASSIST plan do I need? (ESSENTIALS, QMS Starter and Centro QMS).
What is Knowledge Testing? See Knowledge Testing: what is it, and how do I add, assign or remove it?.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.