| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
| Subscribed through Ageing Australia? |
| If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au about billing, upgrades and cancellations. |
Quick answer: Complete our cancellation form before your renewal date. Subscriptions have a 12-month minimum term, and charges continue until the end of it. We process cancellations in 2 to 3 business days and email you the date your web app will close, so download anything you need first.
Cancel your subscription
1. Complete the Centro ASSIST cancellation form.
2. We'll process it within 2 to 3 business days and email you a confirmation with the date your web app will close.
3. Before that date, download any content you want to keep. Use the download button at the top right of each tab. For registers, use list view and download "with all information".
Common questions
Is there a minimum term? Yes. The minimum term is 12 months from your service start date, and service charges continue until the end of the minimum term. See our terms and conditions.
Is there a notice period? There's no separate notice period. As long as you let us know before your renewal date, your subscription ends at the end of your current term and you won't be charged for another year.
I've left my organisation and just want the emails to stop. You don't need to cancel anything. See I no longer work for an organisation but still get Centro ASSIST emails.
Can we come back later? Yes. See How do I reactivate our Centro ASSIST web app?.
If something isn't working for you, we'd like to hear about it before you go. We're happy to talk through a plan that suits you better.
More questions
Can I cancel in the payment portal? No. The payment portal can't cancel a subscription. Complete the cancellation form or email us.
Do we keep access until the end of our term? Yes. Your web app stays open until the end of the term you've paid for, then closes on the date in your confirmation email.
Do we get a refund for the months we don't use? No. Subscriptions have a 12-month minimum term, so partial refunds aren't provided.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.