| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro ESSENTIALS |
| NOT applicable to |
Quick answer: Email support@centroassist.com.au or call 1300 420 171. You can also book a free 60-minute training session with our trainer at a time that suits you.
Contact Centro ASSIST support
- Email: support@centroassist.com.au
- Phone: 1300 420 171. If we miss your call, leave a message and we'll call you back.
- Chat: use the chat on this support site and choose Request a call back.
- In the web app: use the feedback (speech bubble) button to report a problem or suggest an improvement.
To help us respond quickly, include your organisation's web address (for example yourorganisation.centroassist.com.au), what you were trying to do, and a screenshot of any error message.
| Tip |
| Staff members: for help with your account, password or access, please contact your organisation's Centro ASSIST administrator first. We can't change user accounts without your organisation's administrator. |
Book free training
We offer a free 60-minute online session with our trainer. Use it to learn the basics, set up a feature such as registers or internal audits, or plan how to bring in a content update. Book a training session.
Webinars
We run regular webinars about Centro ASSIST features and compliance topics. See upcoming webinars.
Subscribed through Ageing Australia?
Please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au. They're your first point of contact for support.
More questions
What happens in onboarding training? Onboarding training runs for about 2 hours on Microsoft Teams for up to 6 people. It covers managing content, review dates and approvals, the process mapping tool, registers and internal audits. Two screens make it easier to follow along. We can share a recording on request.
I missed a webinar. Can I watch the recording? Yes. Recordings are emailed to everyone who registered and posted on our YouTube channel, usually the day after the webinar.
I replied to an old ticket but nobody answered. Replies to closed tickets may not reach us. Please send a new email to support@centroassist.com.au.
Can you recommend an auditor? See Can you recommend an auditor or help with registration?.