| Applicable to | Centro QMS/QMS Starter, Centro KMS |
| NOT applicable to |
Quick answer: Deleting is permanent. Deleted items don't go to Hidden Items. If it was standard Centro content, we can load a fresh copy back into your web app, usually as a draft. Your own custom items can't be recovered, so hide items instead of deleting them if you might need them again.
Get a standard Centro item back
1. Email support@centroassist.com.au with your web address and the exact name of the item.
2. We'll load a fresh copy into your web app, as a draft if you prefer.
3. Review it, customise it again if needed, and publish it.
Hide an item instead of deleting it
Hiding moves an item to Admin > Hidden Items, where only administrators can see it, and you can bring it back later.
1. Open the item and click Start Editing.
2. Click Edit, then tick Hide this item from being viewed, listed, browsed, edited and searched for.
3. Save, send it for review and publish it.
Common questions
How do I see what was deleted and when? Administrators can check the publication history in the web app.
Can I delete lots of items at once? There's no one-click bulk delete. Each item goes through the delete workflow, and you can then publish all the deletions together from Manage Changes. Consider hiding items instead.
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Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.