| Applicable to | Centro QMS/QMS Starter, Centro KMS, Centro PROFESSIONAL |
| NOT applicable to |
Quick answer: Centro ASSIST content is built around the NDIS Practice Standards Core module and supplementary modules. Policies that are specific to your organisation, such as diagnosis-specific policies, aren't included, but you can add your own. Check the Content Register to see everything we provide.
Check what's already included
The Centro ASSIST Content Registers list every policy, process and document we provide. Many topics are covered inside broader policies rather than as a separate document, so search the web app for key words too.
Common requests
Policies for specific conditions or diagnoses. The NDIS Practice Standards don't generally require a separate policy for each condition. Auditors assess you against the supports you're registered to deliver. The framework areas (such as incident management, risk management, medication and high intensity supports) are covered by the Core and supplementary module content. Condition-specific policies depend on the services you provide, so you'd create these yourself.
Service agreements and other legal documents. Because these are legal documents, we can't provide one ready to use. We can send you an example to help you create your own. It's provided as an example only, so please adapt it and get your own advice.
Other frameworks (for example RTO or community housing). We don't currently provide content for these. You can add your own policies, organise them with a dedicated Business Unit, and, if you have internal audits, ask us to set up custom audits for the relevant standards. See Can I customise internal audit templates?.
Add your own policy
See Can I upload my own policies and documents into Centro ASSIST?.
Suggest new content or report a problem
Use the feedback (speech bubble) button in the web app, or email us. Our technical writers review suggestions for future content updates. If you find a broken link or an error in our content, let us know and we'll fix it in your web app.
More questions
How do I find a template or form? Search the Documents tab by keyword, for example "risk", "emergency" or "consent". Templates include a home safety checklist, participant personal emergency plan, organisational emergency and disaster management plan, conflict of interest register, consent form, intake and onboarding forms and a pandemic management plan.
A topic I need isn't a policy title. Many topics are covered inside broader policies. For example, psychosocial hazards are covered in a section of the Work Health and Safety policy, NDIS pricing compliance is covered by the Pricing policy, and record retention is covered by the Information Security policy. Also check Admin > Hidden Items for new content you haven't adopted yet.
Can Centro write a policy for us? For general topics, our content team can draft a policy and add it to your web app as a draft for you to customise and approve. For topics specific to how your organisation works, send us notes on your practices and we'll see how we can help.
Can you simplify a template for us? You can edit Word templates yourself to remove sections you don't need. Our content writer can also provide a simpler version of some templates on request.
Still need help?
Email support@centroassist.com.au or call 1300 420 171. Please include your organisation's Centro ASSIST web address (for example yourorganisation.centroassist.com.au) and a screenshot if you can.
If your Centro ASSIST subscription is through Ageing Australia, please contact Ageing Australia Quality Systems at quality@ageingaustralia.asn.au.